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Nurse Call Platforms

Vitalcare provides nurse call platforms and critical messaging technology engineered to improve communication, workflow efficiencies, patient care and safety for aged care facilities, independent living units, hospitals, schools and institutional facilities in Australia and New Zealand.

Key features of the platform include wired, wireless and hybrid infrastructure with voice assistant, RTLS, open API integration, enterprise reporting and tools, and industry-leading software. The entire network infrastructure is modular and scalable with in-built active redundancy.

Talk to us today! We can customise a solution for you.


The newest most advanced Nurse Call Platform

Felix is a highly scalable IP nurse call system that supports an unlimited number of both wired and wireless devices.

Felix eliminates traditional single points of failure with its distributed redundant infrastructure and features high levels of remote configuration and reporting via secure cloud connectivity.


  • Call points – a full range including custom branding
  • Pendants – wired and wireless
  • Voice assistant from call points
  • RTLS – Real time location system
  • Wandering patient and geofencing
  • Dementia management
  • Fall detection & activity monitoring using machine vision
  • Nurse room presence recording
  • LCD and LED display screens
  • Pagers – on-way or 2-way
  • DECT phone integration
  • Staff duress cards, and more
Felix aged care facility floorplan


The latest Wireless Nurse Call Technology

Vitalcare’s Daisy is a new generation of critical messaging infrastructure for aged care, independent living, hospital and institutional facilities.

Daisy uses a hybrid of state-of-the-art IoT (“internet of things”) traditional IP wired configuration (Felix) as well as two-way wireless protocols to deliver a highly reliable, versatile and feature rich system.

The infrastructure supports a wide array of devices and functions including two-way wireless pendants and call points, smartphones, pagers, DECT phones, bed sensors, dementia management, infra-red sensors and wandering patient devices.

Flora is a desktop console nurse call systems designed for small facilities covering around 200 square meters

Vitalcare manufacture both very large and small scale nurse call systems.

Our large scale Daisy systems support facilities and institutions with thousands of call points, pendants and peripheral devices. Our small Flora console provides the same reliable functionality for doctors surgeries, consulting rooms, aged care group homes and schools.

The Vitalcare design team also customises products and systems to meet clients requirements. No job is too big or too complicated.

Nurse Call Systems

Nurse Call Systems — Daisy Large Campus

There are three primary elements of a nurse call system.

  • Input Devices
  • Network Controller
  • Notifications

Input Devices

Vitalcare systems support a wide range of input devices including:

  • Pendants – wireless two-way neck pendants worn by residents
  • Call points – wireless two-way wall buttons in a range of configurations
  • Wrist buttons – alternative to neck pendants, preferred by men
  • Pull cord points – used for showers and wet areas
  • Incontinence (enuresis) mats – used in beds to detect incontinence
  • Floor and bed mats – used to detect residents location
  • Infra-red and movement detectors
  • Wandering resident detectors
  • Location and tracking (RTLS) – used to locate residents and equipment
  • Door sensors and controllers – used to lock or unlock doors
  • Duress buttons and staff pendants – provides staff and lone resident security
  • Dementia Controller (CRIS – Confused Resident Information System)
Pendants and Wrist button
Staff Duress Pendant
Staff Duress Pendant in Profile
Nigel Wantering Resident Monitor Door Keypad
Infra-red and Movement Detector
Enuresis Sensor
Vitalcare Floor Sensor Mat

Network Controller

The Daisy Network Controller connects all the peripheral components and provides the necessary system intelligence.  It can be programmed on-site or remotely using Vitalcare’s cloud based facility. Each Input Device (such as pendants and call points) can be configured for specific instructions in the case of activation, including an escalation procedure and application of staffing shift and zone rosters.

The Network Controller also connects to the Internet for the purpose of reporting using Vitalcloud.

Network Controller
Network Controller close up or workings


Call activations can be programmed to appear on a range of devices subject to staff locations, zones, shifts and the time of day. Supported devices include:

  • Pagers
  • Smartphones (Apple iOS and Android)
  • Annunciators (signs)
  • DECT phones
  • Tablets
  • Web browsers (Vitalcloud)
  • Diallers to external agencies (call centres, Police, Fire, Ambulance Services)
  • Business information system
Vitalcloud Reporting Screen show on an iMac
Vitalcare Reporting Screen on Call Duration on Tablet
Vitalcare Reporting Number of Calls Statistics Screen on iPhone
Annunciator 4 Character Display
Vitalcare Annunciator 8 Digit Display
Annunciator 12 Character Display
Vitalcare Multiple Call Screen 6 messages
DECT Phones


Daisy connects to the Vitalcloud reporting engine to provide a comprehensive range of reports and maintenance functions.

Reporting of real-time activity can be provided on a localised browser in the nurses station or on mobile devices such as smartphones or tablets. Vitalcloud can be accessed from anywhere in the world.

Daily reports can be emailed on schedule to facility management, and a real-time dashboard provides the status of all activations, including outstanding calls, response times and low battery indication. Customised reports can also be generated ad hoc, or specified in advance.

Vitalcloud’s maintenance register dramatically reduces compliance and accreditation testing costs by minimising staff involvement in testing.

Real-Time Vitalcloud Dashboard Screenshots
Vitalcall Analytics Screenshots

Applications and Benefits

Key Features of Vitalcare Nurse Call

  • Inherent redundancy
  • Modular
  • Versatile
  • Compatible with legacy equipment
  • Secure — resilient to external factors
  • Economical to deploy and modify
  • Compatible with external equipment such as:
  • Fire panels
  • Security panels
  • Access control
  • DECT phones
  • Email
  • Cloud


Vitalcare designs, manufactures and installs nurse call systems to the highest performance standard. Testimony to this is several hundred systems across Australia that have been operating for over 20 years.


We understand the need to integrate nurse call into other systems such as fire, access control and security. Our engineering team have already developed a range of interface solutions and can quickly customise applications where necessary.


Vitalcare messaging systems have a wide range of applications including:

  • Aged care facilities — low care, high care
  • Independent living facilities
  • Dementia Care
  • Hospitals
  • Hospices
  • Building sites – emergency alarms
  • Unsupervised gyms
  • Mines

Contact Us

For more information on our range of products and services

Download a Brochure

For more information on Vitalcare’s solutions download a brochure below

Felix Brochure

For more information on Vitalcare’s Felix nurse call solution download the brochure below

Daisy Brochure

For more information on Vitalcare’s Daisy nurse call solution download the brochure below

Rosie Brochure

For information on Vitalcare’s Rosie 24/7 personal monitoring and concierge service download the brochure below